Adhering to the “pursuit of 100% customer satisfaction” service purpose, our company over the years to improve the service system, and strive to improve the quality of service, for this reason, our company has established a service system in line with ISO9001 service quality standards, to improve a full range of services for users.

The service system of our company is mainly composed of customer service call center, project management department, engineering department and other departments. In this project, according to the actual situation of users, our company will set up a special project team to give the project the maximum support and guarantee in personnel and technology.

service

1 Device fault maintenance

Diagnose, analyze, and resolve problems when equipment problems occur.

2 Consulting Services

Free to provide users with technical consultation and other technical support services. Provide technical guidance for device management, assist customers to make backup plans, improve work logs, room rules, and establish rules of operation.

High speed, high quality service

Our company undertakes one year free maintenance for the equipment provided

4 Tracking Service

Our COMPANY has established THE active tracking service system, even if the user does not call for maintenance, we also send special personnel to regularly tour the testing service, so as to nip in the bud and ensure the normal operation of the equipment.

technology

Technical training service before equipment development

In ORDER TO ENABLE Party A’s technical personnel and management personnel to have a macroscopic concept of the equipment, our company specially set up the early technical training service, to introduce and train users on the principle of the equipment and technical characteristics of the product.

On-site technical training services

In ORDER TO MAKE PARTY A’S TECHNICAL PERSONNEL FAMILIAR WITH THE INSTALLATION AND DEBUGGING TECHNOLOGY AS SOON AS POSSIBLE, OUR COMPANY IS RESPONSIBLE FOR TRAINING 3~4 PARTY A’S EQUIPMENT OPERATORS AND MANAGEMENT PERSONNEL DURING THE installation AND debugging process, SO THAT ONCE THE equipment is COMPLETED, PARTY A’S OPERATION MANAGEMENT PERSONNEL CAN work independently.

3. Detailed technical training after equipment completion

After the equipment is completed, train 2~3 equipment operation technicians and management personnel again, so that they are not only further familiar with equipment operation, but also familiar with equipment maintenance and related technology. The main purpose of service and technology is for the long-term benefit of customers, but also to make the equipment can be more stable operation, so as to reduce the customer’s management costs and maintenance costs.